Shipping policy

📄 REFUND & RETURN POLICY

Last Updated: [Date]

We want you to be satisfied with your purchase. This policy explains how refunds, returns, and replacements work.

1. Eligibility for Returns

We accept returns for:

  • Defective or damaged items

  • Incorrect items received

  • Items that arrive significantly different from their description

To be eligible, you must notify us within [7–30 days] of delivery and provide photo or video proof.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or supplier restrictions:

  • Intimate apparel

  • Personal care items

  • Perishables

  • Gift cards

  • Digital products

3. Refunds

Once your request is approved, we may offer:

  • A full refund

  • A replacement item

  • Store credit

Refunds are issued to the original payment method
Processing may take 3–10 business days depending on the payment provider.